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Buyer
SellerInformation Guide
Get Started
- How do I register for an account on Jewel Stage?
- How do I get started on Jewel Stage?
- How am I represented on Jewel Stage?
- Can I change my username?
- How do I change or remove my name from public display?
- What is an avatar?
- How do I add a Bio to my Public Profile?
- How do I change the email address for my Jewel Stage account?
- How do I add/upload a profile picture?
- How do I create my own profile picture?
- How do I change my Etsy language preference?
- Where is my confirmation email?
- I can’t remember my password, what should I do?
- What is the region preference and how do I change it?
- How do I change the billing information?
- How do I add or change a mailing address?
- How do I change my password?
- How long can my username be?
- How do I add my birthday to my Public Profile?
- What if I don’t want to be found when members import their email address books?
Make a Purchase
- How do I pay for my item?
- Why am I required to register before making a purchase?
- Why are the items in my cart no longer available?
- How can I provide a shipping address in another country when I pay with PayPal?
- What currency is used on Etsy? How do I handle currency conversions as a shopper?
- Do I need a PayPal account before I check out?
- What if PayPal won’t allow me to complete payment?
- Can I make Etsy purchases using my mobile phone?
- What is PayPal and how can I use it when purchasing items on Etsy?
- How do I specify multiple shipping addresses?
- How do I track my order?
Shopping Features
- What are Search Ads on Etsy?
- How do I manage my privacy settings for Circles and Activity Feeds?
- What are Favorites and admirers? How do you add and remove them?
- What is my Activity Feed?
- How does searching on Etsy work?
- How do I filter mature content from Treasury?
- How do I find shops by location?
- How do I search the Treasury?
- How can I find my friends on Etsy?
- How do I get a custom item made for me?
- Do you have a mobile app?
- What are the different ways to shop on Etsy?
- How do I invite my friends to Etsy?
- What is Colors?
- What happens if I sign up to be notified when a seller returns from Vacation Mode?
- Is Etsy in another language a separate marketplace?
- Why do I see listings in other languages? How do I search in other languages?
- What are shopping pages?
- What are Prototypes?
- How do I share my registry with others?
- How do I create a wedding registry?
- How do I delete my registry?
- What types of items can I register for?
- How do I remove an item from my registry?
- How do I add an item to my wedding registry?
- Is my shipping address private on my registry?
- How do I purchase an item from someone’s registry?
- How do I specify colors, sizes, etc. for registry items?
- Can I add an Etsy gift card to my registry?
- An item from my shop was purchased for a registry. What should I do?
- How can I search my Favorite items?
- What does it mean if items on my registry are unavailable?
- How will gift cards work on Etsy?
- How do I manage who sees my registry?
- What if I need to buy a gift and the registry is completely fulfilled?
Report a Problem
- Can I block a specific buyer from purchasing my items?
- How do I contact Etsy’s Support Team?
- Where can I find Etsy’s rules?
- How do I report a violation of Etsy’s policies?
- What are the consequences for breaking Etsy’s rules?
- How will I know if my shop or item listing has been flagged?
- I accidentally reported an item. How do I undo this?
- What should I do if I find a listing for an item that cannot be sold on Etsy?
- Do you take Category suggestions?
- How am I protected as a buyer on Etsy?
- How can I close a case I opened?
Communication Features
- How do I apply for the Team Fellowship Program?
- How do I join a Team?
- What is the Team Fellowship Program?
- What should I post in the Etsy Forums?
- What is a Team captain?
- How do I create a Team?
- I don’t seem to be receiving any email from Etsy. What should I do?
- How do I contact a buyer or seller?
- What is Etsy’s blog?
- How are Team Forums moderated?
- What are Team Forums?
- What are Team Tags?
- Will you email updates to the site?
- Why are my Conversations disabled?
- What is a Team leader?
- What are the Online Labs and Livestream?
- What are the Forums?
- How do I search for teams, forums, treasuries and blogs?
- How does the Spam folder work?
Feedback
- When should I leave feedback?
- What can I do if I’ve left negative feedback by mistake?
- How do I keep my purchases private?
- What can I do if I’ve received abusive negative feedback?
- How can someone with negative or neutral feedback still have a 100% positive score?
- Why can’t I leave feedback for a transaction?
- What can I do if I’ve left feedback for the wrong person?
Shop Stats
- Why isn’t the number of favorites in my Activity Feed the same as in Shop Stats?
- How far back in time can I view Shop Stats data?
- Why is “Not Provided” showing up as a keyword in Shop Stats?
- Why can’t I always view the landing pages for search keywords?
Facebook, Google, and Etsy
- How do shops qualify to receive access to Google Product Search Syndication?
- How do I share a listing with Facebook, Twitter, and Pinterest?
- Can I publish Etsy activity on my Facebook Page rather than my Facebook Profile?
- How do I use Etsy’s URL shortener?
- How do I get a Facebook Like button and a Twitter Follow button for my shop?
- How do I share my Favorites on Facebook automatically?
- How can I share my shop items with my Facebook Page fans and Twitter followers?
- Which Google Product Search attributes does Etsy support?
- What information from my Facebook and Twitter accounts does Etsy gain access to when I connect accounts?
- How can I protect my copyrighted images when they are shared on social sites?
- Can I automatically share my favorite shops or treasuries on Facebook?
- How do I stop automatically sharing my Favorites on Facebook?
Developers and API
- Where can I find applications that use the Etsy API?
- I’m a developer; how do I get access to the Etsy API?
- Can I manage the permissions I’ve granted to third-party applications?
- I have a technical problem with an application that uses the Etsy API. Where can I get help?
- I have a concern about a developer or application that uses the Etsy API. What should I do?
- Do I have to use the applications created with the Etsy API in order to use Etsy?
Open a Shop
- What should I know about copyright and protecting my work?
- How do I create shop sections and add items to my sections?
- Can I use a debit card or PayPal to become an Etsy seller?
- What is the Shop Title?
- Can I have more than one account and/or shop?
- What is the Message to Buyers?
- What is the Shop Announcement?
- How do I feature items in my shop?
- Can I customize my shop?
- Who can be a seller?
- How do I see the public view of my shop?
- Can kids have Etsy shops?
- Can people outside the US have shops on Etsy?
- Can more than one person operate a shop?
- What are shop sections?
- Why does my shop banner look wrong/fuzzy/pixelated/stretched?
- Are the item listings I feature in my shop related to the handpicked items on Etsy’s home page?
- What is my shop’s About page?
- What links can I add to my shop’s “About” page?
- How do I edit my shop’s “About” page?
- What are my shop’s About photos?
- What are “roles” and how do I choose them for members of my shop?
- Can someone in my community help me start an Etsy shop?
Create and Edit Listings
- Can I change the order of my listings in my shop?
- What dimensions should my uploaded photo be?
- How do I edit an item listing?
- How do I create a listing reserved for a specific buyer?
- How do I find the listing ID number for my item listing?
- I’m having trouble uploading pictures for my item listing. Help?
- How do I copy a listing?
- How can I make my listings more “relevant?”
- What will the web address for my item listing look like?
- What items can’t I sell on Etsy?
- What is an item title?
- What size (dimensions) are the thumbnails and gallery images?
- What are tags?
- How do I list in multiple languages?
- How do I renew a sold item listing?
- Can I sell food or other edible items on Etsy?
- What if I have multiple sizes/variations of the same item?
- How do I make a listing inactive?
- How do I renew an active listing?
- What are materials?
- My listing disappeared. Where is it?
- Any advice for helping me improve my product photography?
- I sold an item in person at a craft show — can I mark it as sold on Etsy?
- How do I delete a listing?
- Why do my images get cut off? How do I adjust thumbnails?
- How do I renew an expired listing?
- When does an item listing expire?
- Are watermarks acceptable on my photos?
- Why are my item photos centered in a gray box?
- What are “ship-by” dates and processing times?
- Why does a sold item say “no longer available” and have no photos?
- What is an item listing?
- What happens when I add or renew a listing after I rearranged my shop?
- Can I edit an item listing while it’s featured on the home page?
- Can I list exclusively in another language?
Seller Features
- What is an Etsy Mini? How do I make one?
- Do I need to collect sales tax as an Etsy seller?
- How do I participate in Search Ads?
- How can I indicate that I fulfilled an order and notify my buyer that the order has shipped?
- What are “keywords” for Search Ads?
- What is a Secret Admirer?
- A buyer opened a case with my shop. What do I do now?
- Can I download my listing information?
- Is there a widget I can add to my blog or personal web site to promote my Etsy shop?
- Help! I need ideas for promoting my shop; got any suggestions?
- What kinds of RSS feeds does Etsy offer?
- I need help improving my shop; do you have any tips?
- Can I buy advertising space on Etsy?
- How should I determine my budget for Search Ads?
- How do I find my recently listed item on Etsy?
- Can I download a spreadsheet of my sold transactions for my records?
- Where can I find information about an order in my shop?
- How do I know if my Search Ads are working?
- How do I print my Etsy shipping label?
- How do I edit my Search Ads preferences?
- Can I list in another language? How?
- How do I buy an Etsy Shipping Label?
- Who is an Etsy Educator?
- What are shipping labels and how do I use them?
- How do I specify a different ZIP Code for my local post office?
- How do I reprint or repurchase my shipping label?
- How do I request a refund for an Etsy shipping label?
- How do I update a scheduled “ship by” date/processing time?
Shop Bill
- Is there a fee for editing an item listing?
- Is there a minimum amount I must owe Etsy before I can pay my bill?
- How do I pay my bill?
- How does billing work?
- Is Etsy charging me $0.01 USD to test my card?
- Etsy says my payment is “Pending.” Why? How long will it remain pending?
- Why is my card declined when I pay my Etsy bill?
- What if I have a question about my specific bill?
- I got a notice that my credit card is expired, but it’s not. What do I do?
- What happens if I don’t pay my bill on time?
- When can I make a payment on my bill?
Collect Payments
- How does PayPal work on Etsy?
- What happens after I sell an item?
- When and how do I get paid by the buyer?
- How do I send a PayPal invoice directly to my buyer?
- How do I accept bank transfers for payment?
- How do I invoice a buyer?
- I received an email saying I need to update a PayPal setting to receive payments. What should I do?
- I made a sale, but the money doesn’t show up in my PayPal account. What happened?
- Can I trade items with other sellers?
- Can I donate proceeds from my shop to a charitable cause?
- Why did I receive an email about “IPN notification” from PayPal?
- What is PayPal™?
- Why am I getting an error about “encrypted payments” on PayPal?
Shop Settings
- How do I close my shop?
- How do I charge for shipping more than one item in my shop?
- How do I close my Etsy account?
- Can I list items in my preferred currency?
- Can I re-open my shop if I’ve closed it?
- What does the option to “Ship to Everywhere Else” mean?
- What will my listings look like when my shop is in Vacation Mode?
- What is the difference between using Regional Shipping and Country Specific Shipping?
- What is Regional Shipping?
- Are my shop sections related to Etsy’s Categories?
- How do I remove a destination from my shipping information on a listing or Shipping Profile?
- What if I don’t want people to know when I return from Vacation Mode?
- Do a seller’s Shop Policies override Etsy’s site-wide policies?
- My username is plural, can I remove the ‘s from my username on my shop pages?
- Is my shop language the same thing as my Etsy language preference setting?
About Etsy
- Privacy Policy – Highlights
- Copyright and Intellectual Property Policy
- Fees Policy
- Etsy’s Trademark Guidelines
- What does the word Etsy mean?
- Direct Checkout Terms of Use
- Privacy Policy
- Which web browsers work best with Etsy?
- Does Etsy offer help in other languages?
- How do I disclose security vulnerabilities responsibly?
- What is Etsy?
- How is “Etsy” pronounced?
- Trademark Guidelines – Examples
- Is Etsy available in other languages?
- Can I work for Etsy?
- Trademark Guidelines – Apply
- What are the Etsy Labs? Can I visit?
- What does admin mean?
- Where can I read more about Etsy?
- Security Team PGP Public Key
- What is Compatability View
Web Analytics
- Google Analytics tells me to paste javascript code on my web pages. How do I do this?
- Where do I find my tracking ID?
- I already have a Google Analytics account for my other website. How do I add my Etsy shop?
- I would like to get Google Analytics for my website too. Can Etsy help me with that?
- How accurate are reports from Google Analytics?
- Does Etsy Web Analytics track Google AdWords?
- Will Google Analytics count visits coming from me, the seller?
- Why are Google Analytics views different than the pageviews on Etsy view listing pages?
- I have a Gmail account. Can I use this for Google Analytics?
- Can I use Etsy Web Analytics to track conversions through the shopping cart?
- Why am I not seeing any data in my tracking reports?
- If I am having problems using Google Analytics, where do I go for help?
Direct Checkout
- When do funds become available for direct checkout payments?
- How do I purchase an item using direct checkout?
- How do I issue a refund with credit card checkout?
- How am I protected as a seller on Etsy?
- What is a Shop Payment Account?
- Why do I have to wait three days before I can deposit funds?
- How do I receive funds from orders made through direct checkout?
- Can I cancel my order?
- Why aren’t my direct checkout payments showing up in my PayPal account?
- Can I check out directly with a credit card?
- Can Etsy issue refunds to buyers on my behalf?
- Is a payment processing fee the same as a transaction fee?
- Can I cancel a credit card checkout order in my shop?
- How do I update my credit card?
- What information is required to sign up for direct checkout?
- What cards can I use on Etsy through direct checkout?
- How can I remove direct checkout from my payment methods?
- Is direct checkout a secure payment method?
- Why is my card being declined during direct checkout?
- Why do I have to put my bank account on file?
- Does Etsy require credit checks to sign up for direct checkout?
- Why is my direct checkout sale still processing?
- How do I change my bank account information on file?
- Can I use my saved credit card to buy other items on Etsy?
- Can I use my credit card through Etsy if I am outside the US?
- When will I get my refund for a purchase made using credit card checkout?
- Why aren’t all my payments showing up in my Shop Payment Account?
- Why does my credit card have to be up-to-date?
- Does direct checkout work on mobile?
- Why am I being asked personal questions while signing up for direct checkout?
- Etsy is offering free credit card processing for September. What does this mean?