Frequently Asked Questions

SHIPPING

How long does Jewel Stage vendors take to ship?

Generally most items are shipped out within 1 to 5 business days of the payment clearing for the exception of custom made items. Contact the specific store for more information.

Do Jewel Stage Vendors Ship Internationally?

Yes, most sellers have their international shipping rates noted directly on the listing page itself. It is always recommended to message the seller before you purchase to confirm the costs based on your specific location. This is especially important if you prefer a certain carrier to be used, as the rates may vary.

How Long Will It Take To Get My Package?

Depending on the shipper and sevice you select it can be anywhere from 1 day for FedEx Overnight delievery to as long as 15 days or longer for internation shipping for more detailed info. click here.

Order & Retunrs

How do I place an Order?

Once you find an item you love and want to buy. Click Add to Cart on the listing page to place the item in your cart.

When you're ready to check out, you'll notice the credit card logos next to the PayPal logo because credit card payments can also be processed through PayPal.

To proceed, click the Check out with PayPal button. You'll be taken to a secure page on PayPal to process your payment.

How Can I Cancel Or Change My Order?

Customers can cancel their order by contacting the vendor prior to the item being shipped. Not all orders can be cancelled be sure to read the vendors policy before placing your order. In most cases custom orders or requests can not be canceled.

Do I need an account to place an order?

Most shops on Etsy accept payment via PayPal, including payments made by credit or debit card. However, if you don't have a PayPal account, you may still be able to pay for your purchase with a credit or debit card using PayPal's guest checkout service.

When you're ready to check out, choose PayPal as your payment method. You'll notice the credit card logos next to the PayPal logo because credit card payments can also be processed through PayPal.

How Do I Track My Order?

Once your item has been shipped your vendor will provide you with a tracking number and serviced used. If you do not receive one you can contact the vendor to request one.

How Can I Return a Product?

Contact the vendor requesting an Return Merchandise Authorization (RMA) number. In most cases custom made items or specail request are not refundable. Contact the vendor for more information prior to placing the order.

PAYMENT

What Payment Methods Are Accepted?

PayPal is the faster, more secure way to pay online. It lets you pay for your favorite things at millions of online stores in the U.S. and across 203 global markets—all without the hassle of converting currency. It's free to sign up for a PayPal account and to download the PayPal app to receive and send money to other PayPal users. Secure, fast and easy to use not only is signing up for PayPal free, but you can also make purchases and send money to family and friends in the U.S. using your PayPal balance or bank account, at no extra cost.

Is Buying On-Line Safe?

There's every reason in the world to shop online. The bargains are there. The selection is mind-boggling. The shopping is secure. Shipping is fast. Even returns are easy, with Jewel Stage. Shopping has never been easier or more convenient for consumers. And in the age of COVID, it's safer than going out even if you're fully masked and gloved.
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